We need an experienced full-stack problem solver
RapidTechSolutions is currently recruiting a Systems Administrator to join RapidTechHosting, a RapidTechSolutions company. RapidTechHosting needs individuals with a high level of operating system management knowledge and troubleshooting experience for the Managed Hosting. System Administrators are responsible for monitoring and maintaining customer environments, up time, backups, software installations, architecture reviews, and other regular tasks. Teamwork is a key requirement to success in this position. We look for individual initiative and independent thought and will provide a great opportunity and fast-paced workplace.
Customer facing support; working tickets for customer outages and problems; working with the customers to develop, design, update, and implement new and current solutions; a strong will to provide perfection with customer service at a high level to obtain 100% Complete Satisfaction; a positive, hardworking, can-do attitude to compliment a fast-paced, growing environment; promptness, thoroughness, and attention to detail. Other duties may be required.
Must be willing to work the evening shift
Deploy and provide day to day support of complex Linux and Windows environments
Ensure customer uptime and performance through monitoring, proactive support, maintenance, and utilization of best practices
Review and analyse data including trending and core metrics to build sound change recommendations to meet customer needs
Establish lasting professional relationships with each customer through frequent communication and consistent demonstration of proficiency in Linux, Windows, and other related technologies